Page 1 of Colleen Kettenhofen's writing

1. Managing Difficult People: The Insubordinate Subordinate In conducting management skills training, I'm often asked about managing difficult employees. Here are some easy tips for exactly what to do, and what not to do in managing difficult employees...especially those who give you the silent treatment.... (posted by Colleen 3 years 290 days ago.)

2. Effective Leadership, Managing People: 10 Timeless Principles In my management and effective leadership skills seminars, I often ask participants, based on their years of experience, to list their top do's and don'ts for effectively managing people. After conducting workshops and keynotes all over the world... (posted by Colleen 3 years 292 days ago.)

3. Time Management 101: Time Management For Families "Successful time management results in successful stress management." Colleen Kettenhofen The following time management tips for families are the same ones I discussed as a featured guest on the television talk show A.M. Northwest. These are... (posted by Colleen 4 years 230 days ago.)

4. High Performance Teams: 9 Essential Ingredients for Team Building "Nothing is so infectious as example." Francois de La Rochefoucauld In conducting team building training and management skills training all over the world since 1995, I've discovered there are nine essential ingredients that consistently crop up... (posted by Colleen 4 years 286 days ago.)

5. Public Speaking 101: Speaking Secrets of the Superstars "With public speaking, your audience will know if you didn't rehearse." Colleen Kettenhofen All of us recognize that public speaking ranks among one of the greatest fears for most people. Whether speaking at a meeting or before a group of 400... (posted by Colleen 5 years 12 days ago.)

6. 10 Tips for Dealing With Difficult People "The disease of me often results in the defeat of us." Pat Riley of NBA fame Do you know any difficult people? Ever worked or lived with a difficult person? If you answered no to both quetions, you're probably not gettin' out much! Seriously... (posted by Colleen 5 years 38 days ago.)

7. Managing Workplace Negativity: Negativists, Whiners and Complainers "The happiest people are those who are too busy to notice whether they are or not." William Feather Who are the difficult or negative people in your life? Do you have to work, manage, or live with negativists, whiners and complainers? They are one... (posted by Colleen 5 years 48 days ago.)

8. 7 Mistakes Managers Make Many managers, supervisors and team leaders are promoted to leadership positions based on their "hard skills" or technical skills. Yet, as new managers, most of them have never had any formal training in people-skills, and how to communicate... (posted by Colleen 5 years 74 days ago.)

9. Thoughts on Dealing with Difficult Employees "Happiness is often the result of being too busy to be miserable." Anon. Do you manage or supervise difficult employees? Ever think you're alone? You're not. Most likely your difficult employee is someone you've inherited. Not someone you would've... (posted by Colleen 5 years 106 days ago.)

10. Leadership 101: Leadership Training and Managing People "If...you can't be a good example, then you'll just have to be a horrible warning." Catherine Aird Do people willingly want to follow you? The real test of leadership is influence. Would your subordinates describe you as an effective manager... (posted by Colleen 5 years 209 days ago.)

11. Beat Stress Now! 10 Easy Tips "Never complain about your troubles; they are responsible for more than half of your income." Robert R. Updegraff Everyone's busy. Today many of us feel added pressure with fax machines, cell phones, kids and co-workers. The average worker fields... (posted by Colleen 5 years 213 days ago.)

12. Difficult People: 3 Things You Must Know! "The person who constantly angers you or frustrates you...controls you." Do you know any difficult people? Have you ever worked or lived with a difficult person? Are YOU a difficult person?! It's amazing how many participants in my leadership... (posted by Colleen 5 years 215 days ago.)

13. How to Increase Your Energy, Enthusiasm, and Reduce Stress "It takes more distress and poison to kill someone who has peace of mind and loves life." Bernie S. Siegel, M.D. As an Arizona motivational speaker conducting leadership training and keynote speeches around the world, I'm often asked to combine... (posted by Colleen 5 years 216 days ago.)

14. Dealing with Difficult Employees: 9 Facts You Must Document And Why “As far as the courts are concerned, if it isn’t written down it’s as if it didn’t happen." Colleen Kettenhofen Many managers and supervisors in my leadership training workshops come up to me privately regretting that they did not document a... (posted by Colleen 5 years 263 days ago.)

15. Public Speaking: 3 Rules for PowerPoint Slides 1. Bullets and phrases: When I conduct public speaking training, I always remind my audience to keep their PowerPoint slides easy to read. Pretend you're on the interstate where someone could read the information driving 55 miles per hour. Bullets... (posted by Colleen 5 years 285 days ago.)

16. Difficult People: Dealing with Difficult People 101 "An overburdened overstretched executive is the best executive, because he or she doesn’t have the time to meddle, to deal in trivia, to bother people." Jack Welch Dealing with difficult people can make your life and your job miserable. Beyond a... (posted by Colleen 5 years 293 days ago.)

17. Effective Leadership: A 22 Question Leadership Test “Do not let what you cannot do interfere with what you can do." John Wooden There’s a big difference between just being a team leader, and leading so that people will willingly want to follow you. The real leadership test is influence. For example... (posted by Colleen 5 years 310 days ago.)

18. 7 Common-Sense Tips for Managing People “Example is not the main thing in influencing others. It is the only thing." Albert Schweitzer 1.You set the standard: Work as hard, or harder, than your employees. Be a role model when managing people. Strive to know more than your best employee... (posted by Colleen 5 years 316 days ago.)

19. Dealing with Difficult People: 27 Secrets & Strategies You Can Apply Today “No one can get your goat if they don’t know where it’s tied up." Zig Ziglar 1. Listen more effectively. Listening is the number one tool in communication, especially when dealing with difficult people. 2. Step back and analyze the situation from... (posted by Colleen 5 years 332 days ago.)